B4SH Network Status

B4SH - Gigabit Broadband For the Surrey Hills and beyond

To keep you informed of the Network and Service we aim to update this page with information and network news as soon as possible to keep customers informed about any planned engineering or any unplanned incidents as and when they happen.

To log a network issues or report a fault customers should email [email protected] or call 07437 165949

No know issues

No issues to report

Sunday 5 May 2019: There is a planned maintenance outage between 22:00 – 05:00.

We apologise for this interruption in service which is due to essential maintenance on the network.


If your Gateway appears locked afterwards please power-reset it by pressing the power button on the underside of the unit near the power lead, then wait about 30 seconds before pressing the button again.

The two left hand lights should then be illuminated indicating that normal service is available.

User guides and equipment manuals.

Genexis gateway: User guide